The Business: Financial services subsidiary with 1,200 employees across the Southeastern USA.

Situation: The Managers’ disparate use of the recognition program reflected poorly on question 4 from Gallup (TM): "In the last seven days, I have received recognition or praise for doing good work".

Request: We need a culture of recognition.

Solution: Re-write and promote recognition guidelines, differentiating informal and formal recognition practices.

Result: Improvement in communication between managers and employees, and a better work environment.

Completion: One week to prepare document, plus three months for launching and communicating the new recognition initiative.