Business

Fresh produce exporter to USA and European markets; 25 employees.

Situation

In just three years the number of employees had increased from five to 25. Confusion of the responsibilities in many areas of the business was affecting the customer experience; in some cases having collections, sales, and operations, all contacting one client about one particular invoice.

Question

How can we create more efficient ways for our employees to work?

 

Proposal

We created 15 job descriptions that clarified the complexity of hybrid jobs, in plain language, with clearly defined expectations, plus explicit career progressions for appropriate jobs, and a fast track promotions for critical talent..

Results

Higher employee morale, better customer experience.