The Business: Multinational transportation company. 2,500 staff, including 450 staff in the Caribbean.
Situation: Lack of teamwork across the islands was causing a domino effect where delays in the inboarding/onboarding of packages to USA was severely decreasing quality of service to clients.
Question: How could we improve teamwork across the regions?
Solution: Design and implementation a self-funded team incentive plan, with all employees in the each region having the same equivalent employees in the other regions. The incentive was self-funded because it was 10% of net profit. It was paid based on regional quality indicators on a quarterly basis.
Result: Better teamwork with minimized delays, improving quality of service and avoiding potential losses.
Completion: Three weeks for design and approval of plan. One week for communication. From there, it took one month for the creation of a plan that was implemented and effective for the next quarter.