Business

Multinational transportation company with 450 regular employees  in the Caribbean.

Situation

Lack of teamwork across the islands was causing a domino effect where delays in the inboarding/onboarding of packages to USA was severely decreasing quality of service to clients.  

Question

How could we improve teamwork across the region?

 

Proposal

Design and deliver a self-funded team incentive plan, with all employees in the each region having the same equivalent employees in the other regions. The incentive was self-funded because it was 10% of net profit.

Results

Better teamwork with minimized delays, improving quality of service and avoiding potential losses.

Completion

Three weeks for design and approval of plan. One week for communication. From there, it took one month for the creation of a plan that was implemented and effective for the next quarter.